Last updated: April 17, 2025

At Koottukari we aim to provide the best experience for our users. Please review our refund and cancellation policy below for more details regarding our approach:

No Standard Refund Policy
Our platform operates on a coin-based system, where customers purchase coins as needed to access services. We do not offer a standard refund or cancellation policy.

Refunds for Payment Failures
In the case of payment failures or issues during the transaction process, we thoroughly verify the problem and, if valid, refund the deducted amount to the customer’s account.

Coin Reversion for Technical Issues
If a technical issue causes coins to be deducted without the user receiving the intended service, we will investigate the matter and, if confirmed, reverse the coins to the customer’s account.

Refund Processing Time
If a refund is approved by Koottukari, the amount will be credited to the customer within 5-7 working days.

No Refund for Used Coins
Once coins are used for services, they cannot be refunded or canceled. We encourage users to ensure their coins are used for the desired services.

Case-by-Case Exception Handling
We handle any disputes or exceptional cases on an individual basis, ensuring fairness and customer satisfaction. If you experience any issues with the service, please contact our support team at koottukaari2024@gmail.com for assistance.